Privacy Policy

1. Information we collect

We may collect personal information when you submit an enquiry form or otherwise contact us through this website. This may include:

• Your name
• Phone number
• Email address
• Suburb or service location
• Property type
• Service type requested
• Urgency of the enquiry
• Details about your grease trap, septic tank, liquid waste issue, or related service need
• Any other information you choose to include in your enquiry

We may also collect basic technical information such as website form submission details, page source, date/time of submission, and spam-prevention data.

2. Why we collect this information

We collect this information to:

• Receive and review your enquiry
• Understand the type of liquid waste, grease trap, septic, or related service you are seeking
• Assess whether your enquiry may be suitable for referral to a relevant local operator
• Allow a local operator to contact you about pricing, availability, or service options where appropriate
• Manage enquiry records
• Improve the website, forms, and enquiry process
• Comply with legal or regulatory obligations where required

3. Sharing your information with local operators

Your enquiry details may be shared with one or more relevant local operators where appropriate. This may include liquid waste operators, septic tank service providers, grease trap cleaning providers, plumbers, trade waste service providers, or other service providers who may be able to assist with your enquiry.

Information is shared so that the operator can assess your job and contact you about pricing, availability, or service options. Submitting an enquiry does not guarantee that an operator will contact you, provide a quote, accept the job, or complete any service.

4. No unrelated sale of your information

We do not sell your personal information for unrelated marketing purposes. We may, however, share your enquiry details with relevant local operators for the purpose of responding to your service request, as described in this policy.

5. How information is stored

Enquiry submissions may be stored using third-party tools such as form providers, website hosting platforms, spreadsheets, email systems, analytics tools, or customer enquiry management tools. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

6. How long information is kept

We keep enquiry information only for as long as reasonably needed for enquiry handling, record-keeping, service quality review, operator referral, legal compliance, or business administration. Information may be deleted or de-identified when it is no longer required.

7. Cookies and analytics

This website may use basic cookies, analytics, hosting logs, spam-prevention tools, or similar technologies to understand website usage, measure performance, protect forms from spam, and improve the site. These tools may collect information such as pages visited, approximate location, device/browser type, referral source, and form interaction data. If analytics or tracking tools are added or changed, this Privacy Policy may be updated.

8. Access and correction

You may request access to personal information we hold about you, or request that it be corrected if inaccurate, incomplete, or out of date. To make a request, contact us using the contact method provided on this website. We may need to verify your identity before responding to a request.

9. Deleting your information

You may request that your enquiry details be deleted. We will take reasonable steps to delete or de-identify your information unless we need to retain it for legal, administrative, dispute-resolution, or record-keeping purposes. If your information has already been shared with a third-party operator, you may also need to contact that operator directly about their handling of your information.

10. Third-party operators

Any local operator who contacts you in response to your enquiry is responsible for their own privacy practices, communications, pricing, advice, and services. We are not responsible for how a third-party operator handles your information after it has been provided to them, except to the extent required by law. You should review the privacy practices of any operator you choose to engage.

11. Urgent enquiries

This website should not be relied on for urgent or emergency liquid waste, septic, plumbing, overflow, hygiene, or environmental issues. If your issue requires immediate attention, contact a suitable licensed local provider directly.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page. Continued use of the website after changes are published means you accept the updated policy.

13. Contact

For privacy-related requests or questions, contact us through the contact or enquiry method provided on this website.

Contact via Enquiry Form